1. Introduction

2. Information We Collect

a. Personal Information

We collect personal information that you provide to us directly, including but not limited to:

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• Date of Birth (optional)

b. Transaction Information

• Order history
• Payment details (processed securely via third-party gateways)
• Subscription details

c. Technical and Usage Data

• IP address
• Device type and ID
• Browser type and version
• Time zone setting and location
• Usage patterns and navigation behavior on our app or website

d. Location Information

We may collect your device’s precise location to provide accurate delivery services.

3. How We Use Your Information

We use the information collected for the following purposes:

• To register your account and manage your user profile
• To process your orders and deliver products
• To manage subscriptions and payment processing
• To communicate updates, confirmations, or promotional content
• To improve our services, platform usability, and customer experience
• To detect, prevent, and address fraud or unauthorized access
• To comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences and enhance app performance
• Analyze traffic and user interaction data
• Improve customer service and marketing strategies

You can manage cookie settings through your browser or mobile device settings.

5. Information Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

a. Service Providers

• Delivery partners
• Payment gateways
• Cloud storage services
• Marketing and communication vendors

b. Legal Authorities

• When required by law or to protect our legal rights

c. Business Transfers

• In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction.

6. Security of Your Data

We employ industry-standard security measures to protect your personal data, including:

• SSL encryption
• Firewalls and secure server environments
• Access control mechanisms

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Users may request deletion of their account and data by contacting us at info@lozi.in.

8. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information
• Withdraw consent for data processing
• Request data portability
• Delete your account and associated data
• Opt out of receiving promotional messages

To exercise any of these rights, please contact us at info@lozi.in.

9. Children’s Privacy

10. Third-Party Links

11. Changes to This Policy

12. Grievance Officer

Grievance Officer

Lozi, At- Imadpur, Bihar Sharif, Nalanda, Bihar - 803101

Email: info@lozi.in

Phone: +91-9122805020 | +91-7982275053

By using Lozi, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.