Shipping and Delivery Policy

1. Serviceable Areas

2. Delivery Time Slots

We offer three fixed delivery slots daily:

• Morning Slot: 7:00 AM – 9:00 AM
• Midday Slot: 11:00 AM – 1:00 PM
• Evening Slot: 4:00 PM – 6:00 PM

You can select your preferred time slot during checkout or in your subscription settings. Same-day delivery is available for orders placed before the cutoff time.

3. Order Cut-off Timings

• Orders placed before 9:00 PM will be eligible for delivery in the next available time slot based on your selection.
• Subscription deliveries are automatically scheduled and prepared as per the selected slot.

4. Delivery Charges

• Delivery charges may vary based on your delivery location and distance from our dispatch center.
• The applicable delivery fee will be clearly displayed at checkout before you place your order.

For most areas, standard charges are as follows:

• Nearby Locations (within 3 km) : ?25 – ?30
• Mid-range Locations (3–7 km) : ?30 – ?40
• Extended Areas (7 km and above) : ?40 or as calculated
• Subscription Orders: May be eligible for free delivery or discounted charges.
• Minimum Order Value: ?599: May be eligible for free delivery or discounted charges.

5. Order Tracking

• Real-time order tracking is available via the Lozi mobile app.
• You will receive updates via SMS, WhatsApp, or App Notifications when:
• Your order is being prepared
• The delivery agent is en route
• The order is delivered

6. Missed Deliveries

If you are unavailable during the chosen delivery slot:

• Our delivery agent will attempt to contact you
• If the order cannot be delivered, it may be returned to the warehouse and marked as >failed delivery

In such cases, you may be charged the full amount or required to reorder.

7. Delivery Delays

We strive to ensure on-time deliveries. However, delays may occur due to:

• Traffic, weather, or natural calamities
• Supply issues
• High order volume during festivals or sales

You will be notified in case of such delays via the app or SMS.

8. Packaging and Handling

We use hygienic, eco-friendly packaging materials that ensure:

• Freshness and safety of perishables
• Minimal environmental impact

For frozen items, we use insulated packaging or cool packs when necessary.

9. Delivery Confirmation

A digital delivery confirmation will be taken:

• Via OTP authentication or
• Digital signature or photo confirmation (no facial data stored)

This ensures transparency and proof of successful delivery.

10. Customer Responsibilities

To ensure smooth delivery, customers must:

• Provide accurate address and contact information
• Be available during the selected delivery slot
• Inspect the order at the time of delivery

11. Grievances & Support

If you face any delivery-related issues, contact us at:

• ?? +91-9122805020 / +91-7982275053
• ?? info@lozi.in

We will respond within 24 hours and resolve issues at the earliest.